Effective Date: 01/01/2024
1. Introduction and Acceptance
This User Agreement ("Agreement") is a legally binding contract between you, the user ("User," "you," or "your"), and Rhyno Rentals LLP ("Rhyno," "we," "us," or "our") governing your access to and use of the Rhyno EV mobile application, website, and related services (collectively, the "Services"). By registering for, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.
2. Account Registration and Eligibility
To access and use our Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years of age and possess a valid driver's license to use our Services.
3. Vehicle Rental Terms
3.1 Rental Process
The rental process begins when you book a vehicle through our application and ends when the vehicle is properly returned according to our guidelines. A valid reservation is subject to vehicle availability, successful identity verification, and payment authorization.
3.2 Rental Period
The rental period commences at the scheduled pickup time and concludes at the scheduled return time. Extensions must be requested and approved through our application before the original rental period expires.
3.3 Fees and Charges
You agree to pay all fees and charges associated with your rental, including but not limited to:
- Base rental fees as specified at the time of booking
- Additional time charges for late returns
- Cancellation fees, if applicable
- Damages to the vehicle during your rental period
- Traffic violations, tolls, and parking fees incurred during your rental period
- Cleaning fees for vehicles returned in an unsanitary condition
- Service fees and applicable taxes
4. User Responsibilities
4.1 Vehicle Use
You agree to:
- Operate the vehicle safely and in accordance with all applicable laws and regulations
- Use the vehicle only for personal transportation within the permitted service area
- Not use the vehicle for commercial purposes or illegal activities
- Not modify, repair, or tamper with the vehicle
- Not allow unauthorized drivers to operate the vehicle
- Report any vehicle issues, accidents, or damage immediately
4.2 Insurance and Liability
You must maintain appropriate insurance coverage during the rental period. You agree to be fully responsible for any damages, liabilities, or claims arising from your use of the vehicle, except as otherwise specified in our Insurance Policy.
5. Termination
We reserve the right to suspend or terminate your account and access to our Services at any time and for any reason, including but not limited to violation of this Agreement, suspected fraudulent activity, or risk to the safety of others.
6. Modifications to the Agreement
We may modify this Agreement at any time by posting the revised Agreement on our website or within our application. Your continued use of our Services following the posting of a revised Agreement constitutes your acceptance of the changes.
7. Limitation of Liability
To the fullest extent permitted by law, Rhyno shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising out of or in connection with your use of our Services, even if advised of the possibility of such damages.
8. Dispute Resolution
Any dispute arising from this Agreement shall be resolved through binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The arbitration shall take place in Bangalore, Karnataka, India.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
10. Contact Information
If you have any questions or concerns regarding this Agreement, please contact us at info@rhyno.in.